About Us:

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 19 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

About the Role:

As a Senior Product Manager at Customer Alliance, you will be at the forefront of navigating the evolution of our product. This is a key role at the company.

Your mission will be to revolutionize the product by staying up to date with market trends and meeting our users' needs.

This position requires a strong interest in gaining insight into market trends, user needs, and the agility to adapt strategies that enhance product value and user satisfaction.

What We’re Looking For:

Strategic Alignment

• Define and drive a product vision aligned with business strategy and technical capabilities.

• Analyze market trends, identify innovation opportunities, and validate product ideas.

• Set high-level priorities to balance engineering efforts, user needs, and business goals.

Feasibility and Collaboration

• Validate technical feasibility with engineering, ensuring realistic timelines and resource allocation.

• Support maintainability and scalability while advocating for innovation and technical debt reduction.

Execution and Delivery

• Lead cross-functional alignment for product launches.

• Balance feature development with technical debt and infrastructure improvements.

Market and Customer Focus

• Conduct market research to align features with real-world demands.

• Define and track product success metrics for user engagement and business impact.

What We Expect:

Requirements:

• English speaking (German is a strong plus).

• Role is based in Berlin.

• Hybrid role, 2-3 days in the office

Qualifications:

• You bring 5y+ experience as a Product Manager within B2B SaaS, demonstrating successful management of mature products.

• Leadership qualities with a proven track record of mentoring and managing product managers.

• You possess exceptional problem-solving skills with the ability to handle short-term customer demand and long-term product vision.

• You have a strong interest in emerging technologies, particularly AI.

• You demonstrate strong project management skills with a focus on collaboration and stakeholder management.

• You possess excellent communication and interpersonal skills, with a proven track record of building and maintaining effective relationships across diverse teams and with external partners.

• You're comfortable with ambiguity and change, and energized by the opportunity to shape and create rather than maintain the status quo.

• You demonstrate a growth mindset and are hungry to make an impact – you're ambitious and thrive in a 0-to-1 environment where you're building something from scratch.

If you have it, it’s a plus:

• Background in startups or high-growth technology companies.

• Track record of successfully implementing AI-powered functionalities/services.

• Experience in the customer feedback, hospitality tech, or review management space.

What We Offer:

• An international team and great atmosphere with regular events.

• Hybrid work with a dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte).

• Full membership at Mindspace (co-working), allowing you to work from any of their locations.

• Work with highly experienced and capable people motivated to build great products.

• Budget to bring remote team members together and work in person.

• The opportunity to define and build the future technology strategy of a growing SaaS company.

• Direct partnership with the CEO and leadership team on strategic initiatives.

• Pick your own device.

• Earn extra vacation days each year (Start 26 days, Max 34 days).

• FitX gym membership, available at all locations.